Refund and Returns Policy

Last updated: October 16, 2026

1. Returns and Eligibility

At WrapMate, we want you to be satisfied with your purchase.

You may request a return within the applicable return period described below, subject to your statutory consumer rights and the conditions of this policy.

For voluntary returns due to a change of mind, items should be returned in their original condition, unused, undamaged, and with all included accessories and original packaging, where reasonably possible.

You may inspect the product as reasonably necessary to establish its nature, characteristics, and functionality. Where permitted by applicable law, we may deduct an amount from your refund if the product has been handled beyond what is reasonably necessary and this has reduced its value.

These conditions do not limit your statutory rights regarding defective, damaged, incorrect, or misdescribed products.

2. How to Request a Return or Cancellation

To request a return, cancellation, or refund, contact us at wrapmate26@gmail.com with your order number and a brief description of your request.

Please wait for our instructions before sending any item back. Returns sent without prior contact may take longer to process, but this requirement does not restrict any mandatory rights you may have under applicable law.

If your return is approved, we will provide the applicable return instructions and confirm who is responsible for the return shipping costs.

You may request cancellation before your order has shipped. Once an order has shipped or been delivered, any applicable statutory cancellation or withdrawal rights remain unaffected.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us as soon as reasonably possible if the item is damaged, defective, incomplete, or different from what you ordered.

Please include your order number and, where helpful, photographs or a video showing the issue.

We will assess the problem and provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include a replacement, repair, price reduction, or refund.

WrapMate will cover reasonable return shipping costs for confirmed defective, damaged, or incorrectly supplied items where required by law or where we authorize the return.

Reporting an issue promptly helps us resolve it efficiently. However, any suggested reporting period does not limit your statutory consumer rights.

4. Return Shipping Costs

For voluntary returns due to a change of mind, the customer is responsible for return shipping costs where permitted by applicable law and where this responsibility has been disclosed before purchase.

For defective, damaged, incorrect, or misdescribed products, WrapMate will cover return shipping costs where required by applicable law.

Any mandatory consumer rights take precedence over this policy.

5. Exchanges

If you wish to exchange an item, please contact us before returning it. Exchanges are subject to product availability and applicable consumer law.

Where an item is defective or incorrect, your legal remedies will not be restricted by this exchange procedure.

6. European Union

If you are a consumer in the European Union, you generally have the right to withdraw from an online purchase within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.

You must notify us of your decision to withdraw within that period. You generally have a further 14 days after notifying us to send the goods back.

We will reimburse eligible payments, including the cost of standard outbound delivery where required by law. We may withhold reimbursement until we receive the goods or you provide evidence that you have sent them back, whichever occurs first, where permitted by law.

Unless we have agreed to pay the return costs or applicable law requires otherwise, you may be responsible for the direct cost of returning goods when exercising your right of withdrawal, provided this was properly disclosed before purchase.

Nothing in this policy limits applicable statutory conformity rights or legal guarantees. In the EU, these generally include a minimum two-year legal guarantee for goods, subject to applicable national rules.

7. United Kingdom

If you are a consumer in the United Kingdom, you generally have the right to cancel an online purchase within 14 days of receiving the goods, subject to applicable legal exceptions.

After notifying us of your cancellation, you generally have a further 14 days to return the goods.

We will issue eligible refunds within the period required by applicable law. Where permitted, we may withhold reimbursement until we receive the goods or evidence that they have been sent back.

Refunds will include standard delivery charges where legally required. Additional charges for premium or express delivery may be excluded to the extent permitted by law.

Your statutory rights concerning faulty, misdescribed, or non-conforming goods remain unaffected.

8. Brazil

For consumers in Brazil, purchases made online are subject to applicable Brazilian consumer protection law, including the statutory right of withdrawal generally available within seven days for distance purchases.

Where this right applies, you may withdraw from the purchase within the legally prescribed period and receive the refunds required by law, without being charged a penalty for exercising that right.

Nothing in this policy limits any other rights or remedies available under Brazilian law.

9. Other Countries

For customers outside the regions specifically described above, returns, cancellations, refunds, and consumer guarantees are governed by applicable local law.

If local law grants you rights that are more protective than this policy, those rights will prevail.

10. Refund Processing

Once we receive and inspect a returned item, where inspection is appropriate, we will notify you of the outcome.

Approved refunds will be issued to the original payment method unless otherwise required or agreed under applicable law.

The time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

If your refund has not appeared within the applicable processing period, please contact us at wrapmate26@gmail.com.

11. Contact Information

For return requests, cancellations, exchanges, damaged items, or refund questions, contact:

Email: wrapmate26@gmail.com

Please include your order number so we can assist you efficiently.

This policy does not exclude, restrict, or replace any consumer rights that cannot lawfully be excluded or restricted.